Lot Operations & Winner Orders

Prepare the sale

Check product order, session assignments, starting prices, reserve prices, stock, and timing mode. Keep the lot page open in a separate customer browser to verify what bidders see.

Order creation mode

• Automatic Create Orders when Lot Finishes runs order creation when the sale completes.
• Manual Create Orders by Staff leaves that step to the staff workflow.

Order creation and payment collection are separate operations. Review generated orders and the winner’s payment link before marking any item as paid.

Do not create an extra order manually merely because a customer has not yet paid. Inspect the existing linked order first.

Create winner orders manually

When the lot has winning products without linked orders, its administration shows Generate Winner Orders.

1. Review the winning products and any existing orders.
2. Under Order Grouping, choose Combine all won products per winner into 1 order or Create separate order per won product.
3. Under Email Winners, choose whether to send the order invoice email.
4. Confirm Create & Send Winner Orders.
5. Inspect the created pending-payment orders and confirm that the intended winner received the invoice if email was selected.

Automatic lot order generation uses combined orders and sends winner invoices. It waits for the lot’s products to close. Products with an existing linked order are skipped by the generation workflow.

Relisting a lot

Use the lot’s relisting controls to provide a new schedule. Recheck session ranges, product order, and bid-log options before confirming. Review previous winning orders and payments first.

Deleting a lot

The lot list supports trashing or permanently deleting a lot together with its auctions. Read the confirmation carefully: this is broader than removing a container title. Export or back up the sale data before an intentional deletion.

Visibility repair

If lot status and archive visibility disagree, investigate the schedule and cron first. Auctions → Settings → Tools → Sync Lots Visibility recalculates lot visibility terms; it does not repair payment records.